Privacy Policy

Last Updated: 23/04/2026

This Privacy Policy explains how Venture Property Solutions LTD (“we”, “us”, or “our”) collects, uses, and protects your personal data when you use this website.

We are committed to protecting your privacy and handling your data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Venture Property Solutions LTD
27 Buttercream Drive, Peterborough, Cambridgeshire, United Kingdom, PE2 9SW

Email: [email protected]
Phone: 01733307324

2. What Data We Collect

We may collect and process the following personal data:

Contact Information

Name

Email address

Phone number

Enquiry Information

Property preferences

Messages submitted via forms or WhatsApp

Tenant Portal Information

Maintenance requests

Complaints

Any information submitted through tenant forms

Technical Data

Basic website usage data collected via our website platform (GoThriveOnline / GoHighLevel)

3. How We Collect Your Data

We collect data when you:

Submit a contact or enquiry form

Contact us via WhatsApp

Submit maintenance or complaint forms through the tenant portal

Interact with our website

4. How We Use Your Data

We use your data to:

Respond to enquiries about rooms or landlord services

Arrange property viewings

Provide tenant-related services (maintenance, complaints handling)

Communicate with you regarding your enquiry or tenancy

Manage and improve our services

We do not sell your personal data.

5. Legal Basis for Processing

We process your data under the following legal bases:

Legitimate interest – to respond to enquiries and manage services

Contractual necessity – where required for tenancy-related matters

Consent – where you have provided it (e.g. submitting a form)

6. Data Sharing

We may share your data with:

Internal staff and contractors managing properties

Service providers assisting with property management

Technology platforms used to operate our business

This includes systems operating under the GoThriveOnline brand (powered by GoHighLevel).

We only share data where necessary and ensure appropriate safeguards are in place.

7. Data Storage and Security

We take appropriate measures to protect your data from unauthorised access, loss, or misuse.

Your data may be stored using secure third-party platforms used to manage enquiries and communications.

8. Data Retention

We retain personal data only as long as necessary to:

Respond to enquiries

Fulfil tenancy-related obligations

Meet legal and regulatory requirements

9. Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data

Restrict or object to processing

Request data portability

To exercise these rights, contact us at: [email protected]

10. Cookies

Our website uses cookies and similar technologies to make the site work properly and, where you consent, to help us understand how visitors use it.

Cookies are small files stored on your device by your browser. When you first visit our site, you'll be shown a cookie banner allowing you to accept or decline non-essential cookies. You can change your preference at any time by clearing your browser's cookies for this site, which will prompt the banner to appear again.

Types of cookies we use:

Necessary cookies — required for the website and tenant portal to function correctly, including security (e.g. bot protection via Cloudflare) and enabling core features such as forms and live chat. These cannot be switched off, as the site will not work properly without them.

Analytics cookies (Google Analytics) — used only with your consent, to help us understand how visitors use the site (e.g. pages viewed, general location, device type) so we can improve it. These are set only if you select "Accept All" on our cookie banner.

We do not use advertising or third-party marketing cookies, and we do not sell or share cookie data with advertisers.

For more information on Google Analytics, see Google's Privacy Policy.

11. Third-Party Services

We may use third-party platforms to manage communications and enquiries, including systems operating under the GoThriveOnline brand (powered by GoHighLevel).

We are not responsible for the privacy practices of external websites or services.

12. Links to Other Websites

This website may contain links to external websites. We are not responsible for their content or privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: [email protected]
Phone: 01733307324